Contact Us

Our address is:

Gables Farm Dogs & Cats Home, 204 Merafield Road, Plymouth, Devon, PL7 1UQ

To contact our reception & rehoming team regarding dog & cat rehoming and adoption, tails pet & gift shop or dog or cat boarding, email: reception@gablesfarm.org.uk or telephone 01752 331602.

For any other queries please email info@gablesfarm.org.uk or telephone 01752 331602.

To contact our fundraising department, email  fundraising@gablesfarm.org.uk or telephone 01752 342410.

Customer Compliments & Complaints Procedure

Gables is committed to the highest standards of customer care as well as animal welfare. Your comments are vital to us so we can ensure these standards are continually met and ensure that staff and volunteers get the recognition they deserve when they have gone above and beyond for our customers.

How to contact Gables with your comments

In order for us to pass on positive feedback or investigate any complaints thoroughly, we ask that you submit your comments in writing to Mrs Claire Sparkes, General Manager in one of the following ways:

By Email: info@gablesfarm.org.uk

By Post: Mrs Claire Sparkes, General Manager – Gables Farm Dogs & Cats Home, 204 Merafield Road, Plymouth, Devon, PL7 1UQ

 

Making a complaint

We realise that making a complaint is not always easy so we would like to assure you that we will take your complaint seriously and handle it in a professional and timely manner.

Timescale

We will acknowledge your comments and ensure that the appropriate manager or department has been made aware of them within seven working days.

Your complaint will be fully investigated and a response sent as quickly as possible but in no more than 28 days.

The reply will usually be a full explanation but in some cases we may inform you that more time in needed to investigate.

Refund Policy

In the event that a credit card donation is made to Gables via our website as a result of fraud or misuse, or in the event of accidental duplicate transactions, please contact us as soon as possible and we will investigate and arrange a refund as necessary.

Privacy Policy

Please see our full privacy policy here GABLES PRIVACY AND COOKIES POLICY